About The Event

Set amidst the historic, cobblestone streets of St. Augustine and the vibrant colors of Key West, Theresa Caputo Live: The Platinum Experience brings more intimacy, more connection and - of course - more Theresa to you at The Gaylord Palms Resort & Convention Center.

In this exclusive event, Theresa Caputo, star of the hit TLC show  Long Island Medium, brings peace and comfort as she shares her gift of communicating with spirit and delivers healing messages from loved ones who have passed on to the Other Side.  

The resort’s secluded Coquina Lawn provides a tranquil and picturesque alfresco venue that sets the stage for the New York Times best-selling author and celebrated medium to facilitate soul connections for an intimate audience of 300.  

Enjoy this premium experience with peace –of mind as enhanced health and safety protocols including outdoor physically-distanced pod seating, temperature checks and mandatory face coverings for all guests will be maintained to ensure the highest standard of safety of our guests. 

Don’t miss this limited opportunity to see Theresa as you’ve never seen her before with Theresa Caputo Live: The Platinum Experience.

Show Times:

• Saturday, March 6, 2021: 1:00pm EST
• Saturday, March 6, 2021: 5:00pm EST
• Sunday, March 7, 2021: 1:00pm EST
• Sunday, March 7, 2021: 5:00pm EST

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Outdoor Event

Socially Distanced

Premium Experience

Plan Your Visit

In order to safely bring you this experience, Mills Presents has set enhanced health and safety guidelines which we require you to follow while attending. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. Guests should evaluate their own risk in determining whether to attend. By attending this show, you voluntarily assume all risks related to exposure to COVID-19.

Temperature Checks

Temperature checks will be conducted at the door. Anyone with a temperature of 100.4 degrees will not be admitted.  Additionally, attendees should take their temperature at home before arriving to the show.  Anyone with a temperature of 100.4° or more or is not feeling well should stay at home and follow CDC guidelines.  Attendees not able to attend the event due to a fever or illness should contact Mills Presents for a refund prior to the start of the event.

Pod Seating

Seating for this event will be sold as pods of 2, 3 and 4. All tickets within a pod must be shared by people who have chosen to attend together. Sitting in any seat outside of your Seating Pods is not permitted.

Masks/Face Coverings

All attendees will be required to wear a mask during the show; food and beverages will not be sold at this event to encourage mask-wearing at all times.

Resort Information & Booking

Booking & Rooms

The hotel is an 8-story resort with 1416 air-conditioned rooms featuring refrigerators and Smart televisions, cable programming, as well as wired and wireless Internet access (available for a surcharge). Bathrooms have designer toiletries and hair dryers.  

The check in times for Gaylord Palms Resort & Convention Center are between 4:00 PM and 4:00 AM. The minimum age to check-in is 18. This Gaylord Palms Resort & Convention Center's check-out time is 11:00 AM.

Maps & Parking

The address for Gaylord Palms Resort & Convention Center is 6000 West Osceola Parkway, Kissimmee, Florida 3474

Phone: +1 407-586-0000

Resort self-parking is $26 a day; valet parking is available for $38 a day. Tax is additional. Rates are subject to change. Please note that special rates may apply for groups or special events

Resort Information

Located in Kissimmee, Gaylord Palms Resort & Convention Center is in the suburbs, within a 15-minute drive of Celebration Golf Club and Epcot®. This 4-star resort is 5.2 mi (8.3 km) from Disney Springs® and 5.4 mi (8.6 km) from Disney's Animal Kingdom® Theme Park.

Frequently Asked Questions

What do the COVID Safe precautions mean for my show experience?

We have limited capacity to this event to ensure that it can be presented in accordance with social distancing standards. These capacity restrictions promote the safety and welfare of our patrons, and provide for a richer, more intimate and exclusive event than can be had seeing Theresa in a larger theater environment.

Mills Presents is working hard to ensure that this event is as safe as possible for all attendees, staff and Theresa, and is operating under the industry-standard COVID plan which can be reviewed here.

What specific safety precautions are in-place for this event?

Temperature Checks

Temperature checks will be conducted at the door. Anyone with a temperature of 100.4 degrees or more will not be admitted. Additionally, attendees should take their temperature at home before arriving to the show.  Anyone with a temperature of 100.4° or greater or who is not feeling well should stay home and follow CDC guidelines.

Pod Seating

Seating for this event will be sold as pods of 2, 3 and 4.  All tickets within a pod must be shared by people who have chosen to attend together. Sitting in any seat outside of your Seating Pods is not permitted.

Masks/Face Coverings

All attendees will be required to wear a mask during the show, including during any interaction you may have with Theresa. Food and beverage will not be sold at this event to encourage mask-wearing at all times.

Sanitizing Stations

Fans can access various hand sanitizing stations located throughout the venue.

What should I do if I am feeling unwell or have been in contact with a confirmed COVID case?

If you have any symptoms or have any indication you may have been in contact with a confirmed or suspected COVID case, please do not attend this event. Please contact the event producers before the event to discuss options available to you.

Do I have to be a hotel guest to attend this event?

This event is open to anyone with a paid ticket; you do not need to be a hotel guest to attend. However, if you would like to book a hotel room, we have reserved a great rate for you. Click here to reserve your room.

What if it rains on the day of the event? What is the inclement weather plan?

In the unforeseen event that we experience inclement weather, our customer service team will contact ticket holders by phone or email to share specifics about time delays or venue changes.

What if I’d like to attend by myself? Can I buy a single ticket?

You are welcome to attend the event solo; however our pods are sold in a minimum of 2 seats so you’ll have plenty of room to stretch out while maintaining a safe physical distance.

Refund Policy

All sales are final, refunds will not be given except in the most extraneous of circumstances. Please contact customer service with any questions.

I have questions about parking, directions and/or transportation to the resort.

A member of Mears Transportation can bring you from Orlando International Airport to the hotel as part of their 24-hour airport shuttle service. There is a charge for the service. To secure your shuttle reservation, call Mears Transportation's 24-hour reservations line at (407) 423-5566.For additional information on transportation options and directions, please click here.